Past events
IWH Speaker Series
Enacting the service role: Implications of “backstage” behaviour by service agents in response to customer aggression
Aaron Schat, McMaster University
Using this dramaturgical perspective of customer service work as a framework, Dr. Aaron Schat, assistant professor of organizational behaviour and human resource management at McMaster University’s DeGroote School of Business, will examine the emotional and behavioural responses of service agents to customer aggression. In particular, he will look at the types of backstage behaviours adopted by customer service agents to manage the stress and emotions that arise from their on-stage experiences of customer aggression. He will present the results of a recent study examining the implications of backstage behaviour on service agents’ work attitudes, behaviour and well-being.
IWH Speaker Series
Preventing construction accidents at design concept and research
Carmine Tiano, Provincial Building and Construction Trades Council of Ontario
Construction worker safety continues to be a major concern for the construction industry. While significant improvements have been made in the last few decades, efforts must be made to strive for the zero accident objectives. The presentation reviews the relevant research and other jurisdictions which have implemented construction design regulations in the United Kingdom.
IWH Speaker Series
Examining trends in no-lost-time claims in Ontario, 1991-2006
Peter Smith, Institute for Work & Health
In this presentation, Institute Scientist Dr. Peter Smith reviews recently completed work examining trends in no-lost-time claims and lost-time claims in Ontario between 1991 and 2006. The results are based on administrative data combined with labour force survey estimates across different labour force subgroups (age, gender, industry and workplace size).
IWH Speaker Series
Working with a chronic illness: Making work changes, coping and disclosure of arthritis in the workplace
Monique Gignac, Toronto Western Research Institute
Considerable evidence links chronic physically disabling diseases like arthritis to loss of employment. However, until recently, few studies have focused on the employment experiences of these individuals. In this presentation, Dr. Monique Gignac, a senior scientist with the Division of Health Care and Outcomes Research and a research investigator with the Arthritis Community Research and Evaluation Unit at the Toronto Western Research Institute, presents findings on psychosocial aspects of living and working with arthritis.
IWH Speaker Series
A systematic review of health and safety in small enterprises: Findings from quantitative and qualitative literature
Ellen MacEachen, Institute for Work & Health; Curtis Breslin, Institute for Work & Health
In this presentation, Institute Scientists Dr. Ellen MacEachen and Dr. Curtis Breslin outline the key findings from a systematic review of international peer-reviewed literature to identify effective occupational health and safety interventions and implementation directions for small businesses.
IWH Speaker Series
An examination of the working conditions and risk factors for work-related injuries among immigrant workers in Ontario
Peter Smith, Institute for Work & Health
In this presentation, Dr. Peter Smith reports the results of a recently completed project at the Institute for Work & Health examining OHS risk factors, work injuries and compensation after injury among recent immigrant workers in Canada. The results suggest that recent immigrants to Canada face a number of OHS hazards that put them at increased risk of work-related injuries requiring medical attention. In addition, the results suggest recent immigrants are at an increased risk of not receiving any compensation following a work-related absence of seven days or longer.
IWH Speaker Series
The case for specific targeted enforcement when regulatory oversight by professionals is inadequate
Michael Chappell, Ontario Ministry of Labour (MOL)
In this presentation, Michael Chappell, the provincial coordinator of the Construction Health and Safety Program within the Ontario Ministry of Labour’s Occupational Health and Safety Branch, focuses on recent concerns around crane safety in the wake of a number of major accidents, including those in New York State that claimed several lives.
IWH Speaker Series
The Mustard Fellowship 2006-2008: Subgrouping of workers on disability benefits due to low back pain
Ivan Steenstra, Institute for Work & Health
In this presentation Ivan Steenstra, an epidemiologist and kinesiologist and the Mustard Postdoctoral fellow at the Institute for Work & Health from 2006 to 2008, provides an overview of the work he has done on sub-grouping of workers on disability/sick leave due to low back pain.
IWH Speaker Series
A review of evaluations of social marketing campaigns in occupational injury, disease or disability prevention
Cameron Mustard, Institute for Work & Health
The primary objective of this review was to conduct a review of evaluations of social marketing campaigns in the fields of occupational injury prevention, occupational disease prevention or the prevention of disability. In pursuing this objective, our purpose was to identify those evaluations conducted to higher quality standards and to describe the most important results reported from these higher quality studies. A secondary objective was to examine the quality of economic evaluations conducted in this field and to complete, if feasible, an assessment of the cost-effectiveness of social marketing interventions in occupational injury, disease or disability prevention.