As recently as two decades ago, scientists were generally only expected to share their research findings by publishing in peer-reviewed journals and presenting at conferences to other scientists. Apart from the occasional media interview, few approaches were in place to reach non-research audiences who might use scientific knowledge. The Institute for Work & Health (IWH) has been a pioneer in developing and using a new and energized way of sharing and applying research results: knowledge transfer and exchange (KTE). Using principles of KTE to increase the relevance, reach and use of our research, KTE has become an integrated and well-respected part of the IWH research process.

Our KTE process

At the Institute, we define KTE as a process of exchange between researchers and knowledge users designed to make relevant research information available and accessible to stakeholders for use in practice, planning and policy-making. KTE supports the use of scientific evidence in decision-making by combining stakeholder and researcher expertise in the identification of research priorities, framing of research questions and communication of research findings.

The IWH approach to KTE considers four interrelated sets of strategies and activities as comprising our KTE process, as shown in the figure below.

Figure illustrating IWH stakeholder network strategies

Building relationships: We have developed ongoing relationships with a variety of knowledge users in the areas of occupational health and safety and disability management. Key to building and strengthening these relationships are our formal networks with policy-makers, prevention system partners, workplace parties, professional practitioners and clinicians. We also work closely with intermediary organizations (e.g. health and safety associations, professional organizations, employer associations and labour groups) to bring our research messages to their members. Learn more about our networks.

Building engagement into research: As much as possible, we involve knowledge users and other stakeholders in specific research projects. This involvement begins early in the research process, when stakeholders provide guidance in shaping the research question and give us information about the context in which research results are likely to be used. It continues to the end of the research project, when stakeholders help us craft research messages in ways that are meaningful to the intended audience. They also

Enhancing capacity: We strive to help external audiences understand and apply research. We do this in a number of ways. We offer a Systematic Review Workshop to teach stakeholders and students how to conduct and share systematic reviews. We offer research presentations through our IWH Speaker Series, at which stakeholders can directly learn from, and ask questions of, our scientists. We hold an annual  Alf Nachemson Memorial Lecture at which stakeholders can learn how research findings have been effectively applied by policy-makers. And we also offer a popular series called What Researchers Mean By…, which explains in lay-friendly language the research terms used by social scientists to report their research findings.

Communicating findings: The KTE process is supported by a corporate communications strategy that enhances the Institute’s ability to communicate effectively with its stakeholders. The communication tools include the IWH website, our quarterly newsletter At Work and our monthly e-bulletin IWH News, plain-language summaries, videos, coverage in general and trade media, and social media (i.e. Twitter, LinkedIn and YouTube).  We also work with our research staff and stakeholders to develop evidence-based tools and guides to help stakeholders apply our research in their own practices and policies.

Our target audiences

The target audiences or stakeholders for the Institute’s research include policy-makers (labour and health ministries, workers’ compensation agencies such as the Workplace Safety and Insurance Board), health and safety associations (HSAs), workplace parties (labour and employers), related professionals (e.g. occupational health and safety, disability management, human resources, etc.) and related clinicians (e.g. chiropractors, physiotherapists, kinesiologists, occupational therapists, etc.).

Our KTE specialists

Our integrated KTE approach means that all IWH scientists, researchers and staff incorporate some KTE activities in their work. They are supported in this by a team of knowledge exchange and communication specialists. The KTE team leads and supports the Institute’s aim of putting relevant research findings into the hands of key decision-makers in a timely, accessible and useful manner. This includes:

  • active building and maintenance of relationships with and among researchers, knowledge users and other stakeholders
  • continuous exploration of creative and effective ways to reach more users and communicate research evidence
  • working with Research Operations to build capacity in our audiences to help them better understand and use research evidence.

We have also established a Knowledge Transfer & Exchange Advisory Committee comprising individuals with expertise in knowledge transfer relevant to the Institute’s target audiences: workplace parties, policy-makers, health and safety professionals, and clinicians. The committee meets once a year to provide advice and observations about:

  • the quality of our current KTE program
  • alternative approaches and future opportunities
  • the evaluation framework for the program
  • the skill set required to continue to improve the program.

The day's discussion is documented and shared with the Institute's KTE team, researchers, executive and Board of Directors.

For more information about how we do KTE, see our KTE resources.

Our knowledge transfer principles

Five principles support our knowledge transfer and exchange practice. These principles, developed by KTE expert Dr. John Lavis (who helped build IWH's original KTE program), are represented here by five “key questions to consider.” IWH uses these when planning communication on a research finding.

Key question: What?
The message being communicated must be clear and compelling. It should be backed by a body of rigorous research.
Key question: To whom?
The interaction should be specific to the audience. The message must be communicated in a way that is responsive to the audience’s interests, needs, area of expertise and level of research knowledge.
Key question: By whom?
The messenger must be considered credible by the audience.
Key question: How?
There are many effective tools and techniques that may be used for communication. Interactive engagement between the messenger and the audience is ideal. Creative uses of technologies, old and new, can be used to overcome barriers such as time, distance and resource limitations as well as providing options to suit different learning styles, levels of knowledge or roles, etc.
Key question: With what effect?
Performance measures must be audience specific and appropriate to the context.